1. Acceptance of Terms
By accessing and using the Dynaxa Light website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, you should not use our services.
2. Description of Service
Dynaxa Light provides guided tour services in London, focusing on royal history and heritage sites. Our services include:
- Guided walking tours of historical London locations
- Educational content about British royal history
- Access to historical sites and landmarks
- Professional guide services
- Photography assistance and equipment where applicable
3. Booking and Payment Terms
3.1 Booking Process
- All bookings must be made in advance
- Bookings are confirmed upon receipt of full payment
- A valid email address and contact phone number are required
- Special requirements must be communicated at the time of booking
3.2 Payment
- Full payment is required at the time of booking
- We accept major credit cards and bank transfers
- All prices are in British Pounds (GBP) and include VAT where applicable
- Prices are subject to change without notice
4. Cancellation and Refund Policy
4.1 Customer Cancellations
- 48+ hours before tour: Full refund minus 5% processing fee
- 24-48 hours before tour: 50% refund
- Less than 24 hours: No refund unless exceptional circumstances
- No-shows: No refund
4.2 Company Cancellations
- Tours may be cancelled due to severe weather, safety concerns, or insufficient bookings
- In case of company cancellation, customers will receive a full refund or alternative tour date
- We will provide as much notice as possible for cancellations
5. Tour Participant Responsibilities
5.1 Behavior and Conduct
- Participants must follow guide instructions at all times
- Respectful behavior towards guides, other participants, and the public is required
- Photography restrictions at certain locations must be observed
- We reserve the right to remove disruptive participants without refund
5.2 Health and Safety
- Participants must disclose any medical conditions that may affect their participation
- Comfortable walking shoes and weather-appropriate clothing are recommended
- Tours involve walking on uneven surfaces and stairs
- Participants join tours at their own risk
6. Age Requirements and Supervision
- Children under 16 must be accompanied by an adult
- Adult supervision is required for all minors throughout the tour
- Family-friendly content is provided, but some historical topics may not be suitable for very young children
- Group discounts may apply for families and schools
7. Limitation of Liability
Dynaxa Light shall not be liable for:
- Personal injury, illness, or death during tours
- Loss or damage to personal property
- Delays or changes to tour itineraries due to circumstances beyond our control
- Failure to enjoy the tour experience
- Indirect, incidental, or consequential damages
Our liability is limited to the amount paid for the tour service.
8. Insurance and Risk
- We maintain public liability insurance for our operations
- Participants are advised to have their own travel insurance
- We are not responsible for medical expenses incurred during tours
- Participation in tours is at the participant's own risk
9. Intellectual Property
- All content provided during tours is the intellectual property of Dynaxa Light
- Participants may not record, reproduce, or distribute tour content without permission
- Photography for personal use is permitted unless specifically restricted
- Commercial use of tour content or photographs is prohibited
10. Weather Policy
- Tours operate rain or shine unless extreme weather conditions pose safety risks
- Alternative indoor routes may be provided during severe weather
- Participants should dress appropriately for weather conditions
- Umbrellas may be provided when necessary
11. Privacy and Data Protection
Your personal information is collected and processed in accordance with our Privacy Policy. By using our services, you consent to such processing and warrant that all data provided is accurate.
12. Modifications to Service
- We reserve the right to modify tour routes, timing, or content
- Changes will be communicated to participants when possible
- Significant changes may entitle participants to a refund or alternative tour
- Tour duration may vary depending on group size and conditions
13. Governing Law
These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Severability
If any provision of these terms is found to be invalid or unenforceable, the remainder of the terms will remain in full force and effect.
15. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be posted on our website and will be effective immediately. Continued use of our services constitutes acceptance of any changes.
16. Contact Information
For questions about these Terms of Service, please contact us: